Frequently Asked Questions
Questions, comments, concerns?
How come there’s no option to recover my password?
How come there’s no option to recover my password?
When we say we’re serious about your privacy, we really mean it. We do not maintain a copy of your password anywhere on any of our servers ever.
Essentially, when you use Radura you’re guaranteeing yourself complete privacy in account data in exchange for having to maintain your personal device free of malware, and being solely responsible for your account’s password. We, like any password manager, cannot assist you if your personal device is compromised and your password is stolen client-side.
Furthermore, unlike other password managers, we will never be able to snoop on your data, because we do not have your Radura account password. We urge you to always keep your passwords in a safe location!
What happens if I lose my account password?
What happens if I lose my account password?
If you lose your account password you don't necessarily need to lose your account or associated data.
At Radura, we've created a unique system that archives your account data whenever you lose your password. Tapping the "Forgot Password" button ensures that your data is kept locked and encrypted in your account and is not deleted.
You can then establish a new password by following the link sent to you via email. Creating the new password ensures that your account will now appear empty. In fact, at Radura we cannot recover your account data nor your account password, so in a sense your account is empty. However, because we backed up your data when you first began the Account Recovery process, we placed the locked vault in your account in case you find your password. It's an awesome feature we knew our users would appreciate, so we offer it free of charge.
One day you might remember the password associated with your account, and if that time ever comes, you can simply visit your account settings and tap on the "Archived Vaults" button to view all the vaults associated with your account. Each vault is encrypted and can only be opened if you remember the password associated with the vault.
If you successfully open a vault by entering the correct associated password, you will be given the option to print the vault's data or import the data to your Active Vault (the one associated with your current active account password).
Forgetting your password shouldn't mean you have to start all over. At Radura we understand that, and we've worked hard to ensure you always have a better choice!
Do I need to download anything to use Radura?
Do I need to download anything to use Radura?
Radura is available completely free of download on any device via app.Radura.io. You don’t have to worry about updates, or installing the latest version of a single thing. We’ll keep your account updated behind-the-scenes, so you can stay focused on what matters.
We recommend you save us to your homepage on mobile devices, and bookmark us on desktop devices.
Future versions of Radura may introduce downloadable features, but our cloud-based solution is receiving overwhelmingly positive reviews, and we have no intention of ever forcing our users to download anything.
I have an idea for a feature I’d like to see added to Radura. Is there a way to contact the team?
I have an idea for a feature I’d like to see added to Radura. Is there a way to contact the team?
Absolutely! Reach out to us with any suggestions, concerns, compliments, or security pointers via the link at the top of this page.
If Radura is free, how does it stay available? Are you selling our data?
If Radura is free, how does it stay available? Are you selling our data?
We make money by advertising for vendors that feel our population is their target demographic.
Here are some of the things we know about our users as a group that attracts vendors to advertise on Radura: 1) Our users are smart, tech-savvy, and value security, 2) Our users have accounts across a range of services, 3) Our users experiment with better tech, 4) Our users prefer lightweight and simple programs, 5) Our users appreciate digital products with flexibility.
We do not sell your data. We do not share your data. We cannot even view most of your data. Your data is yours — we plan to keep it that way.
We appreciate every Radura user, and always seek to increase revenue without ever putting our users in harm’s way.
Thank you for choosing Radura!
I'd like to provide a review. Is that possible?
I'd like to provide a review. Is that possible?
Of course! We are currently accepting testimonials, reviews and comments — please feel free to reach out to us by following the link at the top of this page. We'll reach back out to you before featuring your comment, review, or testimonial on the site.
Thanks!